The WDYE program is a practical approach for the stressed out employee. Whether they are a frontline, forward facing employee fielding calls from disgruntled customers or a middle manager feeling the squeeze of the expectations of direct reports and their manager – your employees are feeling the stress!
This practical program gives your employees a framework for handling those expectations.
At the end of the program your team will be able to:
- Identify the challenge of expectations
- Communicate clearly their expectations with the people who matter
- Have conversations that get to the root of the problem
- Manage their expectation related stress
- Initiate more conversations that communicate what’s important now